Roadmap

Under Consideration/Needs Your Opinion(16)

  1. 2

    Add Attachment Action in Power Automate

  2. 1

    Change Fields in Teams "Create Ticket" Card

    #Enhancement 🎨
  3. 3

    Automation - Notifications to a group

    #Enhancement 🎨
  4. 4

    Notification to Teams Channel and/or selected agent

    #Enhancement 🎨
  5. 1

    Notification to customer for Support Group Changes

    #Enhancement 🎨
  6. 18

    Toggle Knowledge On/ Off

    #Enhancement 🎨#Feature 👍
  7. 11

    Elevated Knowledge Articles

    #Enhancement 🎨
  8. 10

    Toggle Ticket Assignee Anonymity to End User

    #Enhancement 🎨#Deal Breaker 💔
  9. 9

    Share Statistics with End Users when they submit tickets

    #Feature 👍
  10. 10

    Repository for Example Templates / Power Automate Integrations.

    #Enhancement 🎨#Feature 👍#Integrations 🔗

Planned(9)

  1. 22

    Auto Refresh Tickets Board

    #Enhancement 🎨#Feature 👍
  2. 13

    Modified by and date for knowledge

    #Enhancement 🎨
  3. 9

    Simple Time Tracking

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  4. 7

    "Stop the clock" on vendor/ user/ problem tickets

    #Feature 👍#Integrations 🔗
  5. 7

    Resolution Note

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  6. 6

    Timing of tickets - timers

    #Enhancement 🎨
  7. 5

    Property tokens in Emails

    #Enhancement 🎨
  8. 4

    Add "Tag" to the "Property" menu in an Automation

    #Enhancement 🎨#Deal Breaker 💔
  9. 3

    Add "Tag" to the "Property" menu in a SLA

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔

In Development(16)

  1. 8

    More control over what notifications the requesters receive

    #Enhancement 🎨
  2. 26

    Multiple end users per ticket

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  3. 18

    Able to assign more than one person per ticket

    #Enhancement 🎨
  4. 7

    Allow Merging of any Tickets

    #Enhancement 🎨
  5. 1

    Allow for filtering by Create Date

  6. 3

    Profiles Admin / Analyst

  7. 3

    Add tags to templates

  8. 19

    Customizable Messages

    #Enhancement 🎨#Feature 👍#Misc 🤷
  9. 9

    Internationalize GUI

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  10. 7

    Need a "When a Template is Applied" trigger for Power Automate.

Waiting for Microsoft Approval(3)

  1. 22

    Multiple Responses (KB + Templates)

    #Enhancement 🎨
  2. 10

    Edit tickets from a tab in Teams

    #Feature 👍
  3. 7

    Teams Meetings Integration

    #Integrations 🔗

Shipped(51)

  1. 1

    Archived Statuses are appearing in Teams dropdown menu

    #Bug 🐛
  2. 4

    Save order of items in each column in the tickets board view after refreshing

    #Bug 🐛
  3. 11

    Use "People Picker" to filter by Requester

    #Enhancement 🎨
  4. 4

    Virtual Agent Error when Yes this answer is helpful

    #Bug 🐛
  5. 4

    View ALL Tickets

    #Enhancement 🎨
  6. 16

    Filter by Tag

  7. 13

    Save and reuse filter settings in web.tikit.ai

    #Enhancement 🎨
  8. 13

    More Automations

    #Enhancement 🎨
  9. 6

    Multiple Teams/Departments

    #Feature 👍
  10. 15

    Power Automate

    #Integrations 🔗