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Under Consideration/Needs Your Opinion
(16)
2
Add Attachment Action in Power Automate
1
Change Fields in Teams "Create Ticket" Card
#Enhancement π¨
3
Automation - Notifications to a group
#Enhancement π¨
4
Notification to Teams Channel and/or selected agent
#Enhancement π¨
1
Notification to customer for Support Group Changes
#Enhancement π¨
18
Toggle Knowledge On/ Off
#Enhancement π¨
#Feature π
11
Elevated Knowledge Articles
#Enhancement π¨
10
Toggle Ticket Assignee Anonymity to End User
#Enhancement π¨
#Deal Breaker π
9
Share Statistics with End Users when they submit tickets
#Feature π
10
Repository for Example Templates / Power Automate Integrations.
#Enhancement π¨
#Feature π
#Integrations π
Planned
(9)
22
Auto Refresh Tickets Board
#Enhancement π¨
#Feature π
13
Modified by and date for knowledge
#Enhancement π¨
9
Simple Time Tracking
#Enhancement π¨
#Feature π
#Deal Breaker π
7
"Stop the clock" on vendor/ user/ problem tickets
#Feature π
#Integrations π
7
Resolution Note
#Enhancement π¨
#Feature π
#Deal Breaker π
6
Timing of tickets - timers
#Enhancement π¨
5
Property tokens in Emails
#Enhancement π¨
4
Add "Tag" to the "Property" menu in an Automation
#Enhancement π¨
#Deal Breaker π
3
Add "Tag" to the "Property" menu in a SLA
#Enhancement π¨
#Feature π
#Deal Breaker π
In Development
(16)
8
More control over what notifications the requesters receive
#Enhancement π¨
26
Multiple end users per ticket
#Enhancement π¨
#Feature π
#Deal Breaker π
18
Able to assign more than one person per ticket
#Enhancement π¨
7
Allow Merging of any Tickets
#Enhancement π¨
1
Allow for filtering by Create Date
3
Profiles Admin / Analyst
3
Add tags to templates
19
Customizable Messages
#Enhancement π¨
#Feature π
#Misc π€·
9
Internationalize GUI
#Enhancement π¨
#Feature π
#Deal Breaker π
7
Need a "When a Template is Applied" trigger for Power Automate.
Waiting for Microsoft Approval
(3)
22
Multiple Responses (KB + Templates)
#Enhancement π¨
10
Edit tickets from a tab in Teams
#Feature π
7
Teams Meetings Integration
#Integrations π
Shipped
(51)
1
Archived Statuses are appearing in Teams dropdown menu
#Bug π
4
Save order of items in each column in the tickets board view after refreshing
#Bug π
11
Use "People Picker" to filter by Requester
#Enhancement π¨
4
Virtual Agent Error when Yes this answer is helpful
#Bug π
4
View ALL Tickets
#Enhancement π¨
16
Filter by Tag
13
Save and reuse filter settings in web.tikit.ai
#Enhancement π¨
13
More Automations
#Enhancement π¨
6
Multiple Teams/Departments
#Feature π
15
Power Automate
#Integrations π