Roadmap
Under Consideration/Needs Your Opinion(19)
- 23
Respond to Tikit request with Knowlege base article
#Enhancement 🎨 - 36
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 18
Tikit Config Change Logs
- 31
Automatation Logs
- 13
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 25
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗 - 24
Toggle Ticket Assignee Anonymity to End User
#Deal Breaker 💔#Enhancement 🎨 - 3
Connect email to a channel
#Enhancement 🎨 - 13
Share Statistics with End Users when they submit tickets
#Feature 👍 - 16
Merge Tickets in an Automation
#Deal Breaker 💔#Enhancement 🎨
Planned(8)
- 6
Download Knowledge Base
#Enhancement 🎨 - 18
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 7
Apply a Template and/or Lifecycle Power Automate Action
- 57
Expanded Search Functionality in Web
#Deal Breaker 💔 - 18
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 61
Teams Meetings Integration
#Integrations 🔗 - 34
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍#Integrations 🔗 - 34
Timing of tickets - timers
#Enhancement 🎨
In Development(14)
- 61
Simple Time Tracking
#Deal Breaker 💔#Enhancement 🎨#Feature 👍 - 3
Assignment information for active ticket tiles
#Enhancement 🎨#Feature 👍 - 4
Further customization on what notifications agents get.
#Enhancement 🎨#Feature 👍 - 8
Assign Tasks to Groups and Teams via Power Automate
- 11
Filters or scroll in "my work" / "my group work"
#Enhancement 🎨 - 17
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 4
Multiple Forms Depending on Trigger Phrases
- 7
Applying a template to a ticket, user submits template we need notification a change was made on the tikit.
- 9
Allow Users to Mark Template Response as Not Helpful
#Enhancement 🎨 - 17
Add Attachment Action in Power Automate
Shipped(157)
- 2
Allow the bot to include or exclude buttons and options based on requesting users security groups
#Enhancement 🎨 - 1
When creating a ticket with a template, allow the template to fill in the tickets "request" field with information from the form
#Enhancement 🎨 - 10
Create custom views without needing to be a Super Agent
#Enhancement 🎨#Feature 👍 - 31
Knowledge base silos
#Enhancement 🎨 - 38
Add Intune Device to Ticket
- 17
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 2
Add affected users to email notifications
#Enhancement 🎨 - 22
Allow multiple sorting on columns
#Enhancement 🎨#Feature 👍 - 29
Allow a user to save filters
#Enhancement 🎨#Feature 👍 - 42
Show more than 20 tickets on the screen
#Enhancement 🎨#Feature 👍