Roadmap

Needs Your Opinion(15)

  1. 3

    Add "Tag" to the "Property" menu in a SLA

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  2. 3

    Add "Tag" to the "Property" menu in an Automation

    #Enhancement 🎨#Deal Breaker 💔
  3. 2

    Disable autoreply on Email connector

    #Enhancement 🎨
  4. 2

    Ability to attach more than one template to a ticket

    #Enhancement 🎨
  5. 5

    Resolution Note

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  6. 16

    Toggle Knowledge On/ Off

    #Enhancement 🎨#Feature 👍
  7. 10

    Toggle Ticket Assignee Anonymity to End User

    #Enhancement 🎨#Deal Breaker 💔
  8. 3

    Expand the Reporting Capabilities

    #Enhancement 🎨#Bug 🐛#Integrations 🔗
  9. 11

    Elevated Knowledge Articles

    #Enhancement 🎨
  10. 3

    Set Pending ticket back to Active on a certain date

    #Enhancement 🎨#Feature 👍

Planned(7)

  1. 19

    Auto Refresh Tickets Board

    #Enhancement 🎨#Feature 👍
  2. 5

    Allow Merging of any Tickets

    #Enhancement 🎨
  3. 5

    More control over what notifications the requesters receive

    #Enhancement 🎨
  4. 11

    Modified by and date for knowledge

    #Enhancement 🎨
  5. 10

    Use "People Picker" to filter by Requester

    #Enhancement 🎨
  6. 7

    Simple Time Tracking

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  7. 1

    Azure Monitor integration

    #Feature 👍

In Development(9)

  1. 18

    Customizable Messages

    #Enhancement 🎨#Feature 👍#Misc 🤷
  2. 23

    Multiple end users per ticket

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  3. 16

    Able to assign more than one person per ticket

    #Enhancement 🎨
  4. 9

    Internationalize GUI

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  5. 3

    Need a "When a Template is Applied" trigger for Power Automate.

  6. 6

    Increase file size for attachments

  7. 4

    Interaction with the user when solving a ticket

    #Misc 🤷
  8. 9

    Easier ways to close out Tickets

  9. 31

    performance, performance, performance

    #Misc 🤷

Waiting for Microsoft Approval(3)

  1. 22

    Multiple Responses (KB + Templates)

    #Enhancement 🎨
  2. 9

    Edit tickets from a tab in Teams

    #Feature 👍
  3. 6

    Teams Meetings Integration

    #Integrations 🔗

Shipped(50)

  1. 1

    Archived Statuses are appearing in Teams dropdown menu

    #Bug 🐛
  2. 4

    Save order of items in each column in the tickets board view after refreshing

    #Bug 🐛
  3. 4

    Virtual Agent Error when Yes this answer is helpful

    #Bug 🐛
  4. 4

    View ALL Tickets

    #Enhancement 🎨
  5. 16

    Filter by Tag

  6. 13

    Save and reuse filter settings in web.tikit.ai

    #Enhancement 🎨
  7. 13

    More Automations

    #Enhancement 🎨
  8. 6

    Multiple Teams/Departments

    #Feature 👍
  9. 15

    Power Automate

    #Integrations 🔗
  10. 5

    Power BI reporting

    #Integrations 🔗