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Under Consideration/Needs Your Opinion
(36)
4
Time Limits on SLA(s)
#Enhancement 🎨
#Feature 👍
#Misc 🤷
6
After a tikit is submitted, we want the help bot to present a question with 2 options (buttons?)“Maintenance or IT tikit?” . =Type field .
#Enhancement 🎨
9
Knowledge base silos
#Enhancement 🎨
6
Ability to format comments on tickets.
#Enhancement 🎨
#Feature 👍
#Integrations 🔗
7
Tikit Config Change Logs
12
Automatation Logs
6
Bypass Email Deflection for certain email addresses
#Enhancement 🎨
#Feature 👍
8
Add Custom Form Answers to responses field
#Enhancement 🎨
7
Add Intune Device to Ticket
4
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨
Planned
(10)
7
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨
5
Apply a Template and/or Lifecycle Power Automate Action
20
Show more than 20 tickets on the screen
#Enhancement 🎨
#Feature 👍
24
Repository for Example Templates / Power Automate Integrations.
#Enhancement 🎨
#Feature 👍
#Integrations 🔗
24
Toggle Knowledge On/ Off
#Enhancement 🎨
#Feature 👍
19
Modified by and date for knowledge
#Enhancement 🎨
18
Simple Time Tracking
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
20
Resolution Note
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
14
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍
#Integrations 🔗
11
Timing of tickets - timers
#Enhancement 🎨
In Development
(17)
2
Allow Users to Mark Template Response as Not Helpful
#Enhancement 🎨
7
Email signature attachment
50
Copy + Paste screenshots
52
Allow @mentions in tickets
#Enhancement 🎨
37
Multiple Responses (KB + Templates)
#Enhancement 🎨
37
Customizable Messages
#Enhancement 🎨
#Feature 👍
#Misc 🤷
44
Auto Refresh Tickets Board
#Enhancement 🎨
#Feature 👍
6
Add Attachment Action in Power Automate
6
Automation - Notifications to a group
#Enhancement 🎨
19
More control over what notifications the requesters receive
#Enhancement 🎨
Waiting for Microsoft Approval
(2)
19
Edit tickets from a tab in Teams
#Feature 👍
22
Teams Meetings Integration
#Integrations 🔗
Shipped
(84)
1
Add link to web.tikit.ai to bottom of each message for easy access
2
Character Limit/Counter when composing messages
5
"Show Full Conversation" in Teams still cuts off text in longer comments
2
Create and wait for approval in power automate connector
#Feature 👍
#Integrations 🔗
2
Manager Approval
#Enhancement 🎨
#Integrations 🔗
1
Automatically add approver based on specific form submission
#Enhancement 🎨
#Integrations 🔗
4
One Click Printing or Exporting
#Feature 👍
#Deal Breaker 💔
4
Search by ticket number
3
Add "Affected Users" to Templates
#Enhancement 🎨
2
Add "Collaborators" to Templates
#Enhancement 🎨