Roadmap
Under Consideration/Needs Your Opinion(23)
- 22
Respond to Tikit request with Knowlege base article
#Enhancement 🎨 - 32
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 18
Tikit Config Change Logs
- 28
Automatation Logs
- 11
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 38
Add Intune Device to Ticket
- 12
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨 - 20
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗 - 22
Toggle Ticket Assignee Anonymity to End User
#Enhancement 🎨#Deal Breaker 💔 - 2
Connect email to a channel
#Enhancement 🎨
Planned(11)
- 6
Download Knowledge Base
#Enhancement 🎨 - 17
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 15
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 7
Apply a Template and/or Lifecycle Power Automate Action
- 54
Expanded Search Functionality in Web
#Deal Breaker 💔 - 18
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 8
Ability to attach more than one template to a ticket
#Enhancement 🎨 - 58
Teams Meetings Integration
#Integrations 🔗 - 57
Simple Time Tracking
#Enhancement 🎨#Feature 👍#Deal Breaker 💔 - 32
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍#Integrations 🔗
In Development(18)
- 50
Edit private comments within a ticket
#Enhancement 🎨#Feature 👍 - 27
Allow a user to save filters
#Enhancement 🎨#Feature 👍 - 12
Set your own Default View and Personal Views
- 7
Create custom views without needing to be a Super Agent
#Enhancement 🎨#Feature 👍 - 4
Need a way to allow \ in comments
#Enhancement 🎨#Bug 🐛#Misc 🤷 - 7
Assign Tasks to Groups and Teams via Power Automate
- 15
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 28
Knowledge base silos
#Enhancement 🎨 - 90
Auto Refresh Tickets Board
#Enhancement 🎨#Feature 👍 - 4
Multiple Forms Depending on Trigger Phrases
Shipped(142)
- 1
Remember "Show Comments" Toggle
#Enhancement 🎨 - 1
A field for issued equipment/equipment changes
#Enhancement 🎨#Feature 👍#Misc 🤷 - 6
Asset Management - Similar to Cireson Portal
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 6
Add a customizable field to the new ticket card
- 8
Split Ticket Request in 2 parts: Title and Description
#Enhancement 🎨#Feature 👍 - 25
Inform users that a ticket is already closed when they reply to it
#Enhancement 🎨#Feature 👍 - 8
Allow a custom default template
- 5
The ability to add approvals/tasks after a Lifecycle is applied.
#Enhancement 🎨#Feature 👍 - 2
Organize and Collapse KB
- 3
Tags in chronological order