Roadmap
Under Consideration/Needs Your Opinion(25)
- 14
Respond to Tikit request with Knowlege base article
#Enhancement 🎨 - 22
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 14
Tikit Config Change Logs
- 21
Automatation Logs
- 10
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 17
Add Custom Form Answers to responses field
#Enhancement 🎨 - 27
Add Intune Device to Ticket
- 8
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨 - 15
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗 - 19
Toggle Ticket Assignee Anonymity to End User
#Enhancement 🎨#Deal Breaker 💔
Planned(14)
- 25
Inform users that a ticket is already closed when they reply to it
#Enhancement 🎨#Feature 👍 - 5
Download Knowledge Base
#Enhancement 🎨 - 11
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 11
Ability to rearrange Automations
- 13
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 7
Apply a Template and/or Lifecycle Power Automate Action
- 46
Expanded Search Functionality in Web
#Deal Breaker 💔 - 13
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 7
Add a sortable Location field
- 6
Ability to attach more than one template to a ticket
#Enhancement 🎨
In Development(19)
- 8
After a tikit is submitted, we want the help bot to present a question with 2 options (buttons?)“Maintenance or IT tikit?” . =Type field .
#Enhancement 🎨 - 3
Multiple Forms Depending on Trigger Phrases
- 5
Assign Tasks to Groups and Teams via Power Automate
- 4
Add a customizable field to the new ticket card
- 12
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 73
Auto Refresh Tickets Board
#Enhancement 🎨#Feature 👍 - 6
Applying a template to a ticket, user submits template we need notification a change was made on the tikit.
- 8
Allow Users to Mark Template Response as Not Helpful
#Enhancement 🎨 - 25
Knowledge base silos
#Enhancement 🎨 - 22
Allow a user to save filters
#Enhancement 🎨#Feature 👍
Shipped(129)
- 1
Re-open a Resolved ticket if a public comment is added
- 1
bkaeding@securedinvestmentcorp.com
- 2
Alphabetize names in drop down list
#Enhancement 🎨#Bug 🐛 - 1
User Response Required
#Misc 🤷 - 4
Allow "show/hide" for Archived Categories in Settings
#Enhancement 🎨 - 2
Ability to remove an approval from a ticket
- 6
Add Description Box/Field to Ticket
#Enhancement 🎨#Feature 👍 - 11
API Documentation
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 12
Browser based spell check does not work correctly
#Feature 👍#Bug 🐛 - 8
Split Ticket Request in 2 parts: Title and Description
#Enhancement 🎨#Feature 👍