Roadmap
Under Consideration/Needs Your Opinion(22)
- 22
Respond to Tikit request with Knowlege base article
#Enhancement 🎨 - 32
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 18
Tikit Config Change Logs
- 28
Automatation Logs
- 11
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 38
Add Intune Device to Ticket
- 12
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨 - 20
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗 - 22
Toggle Ticket Assignee Anonymity to End User
#Deal Breaker 💔#Enhancement 🎨 - 2
Connect email to a channel
#Enhancement 🎨
Planned(10)
- 6
Download Knowledge Base
#Enhancement 🎨 - 17
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 15
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 7
Apply a Template and/or Lifecycle Power Automate Action
- 54
Expanded Search Functionality in Web
#Deal Breaker 💔 - 18
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 58
Teams Meetings Integration
#Integrations 🔗 - 59
Simple Time Tracking
#Deal Breaker 💔#Enhancement 🎨#Feature 👍 - 32
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍#Integrations 🔗 - 33
Timing of tickets - timers
#Enhancement 🎨
In Development(19)
- 47
Ability to bulk delete Ticlets
- 51
Edit private comments within a ticket
#Enhancement 🎨#Feature 👍 - 27
Allow a user to save filters
#Enhancement 🎨#Feature 👍 - 12
Set your own Default View and Personal Views
- 7
Create custom views without needing to be a Super Agent
#Enhancement 🎨#Feature 👍 - 7
Assign Tasks to Groups and Teams via Power Automate
- 1
Allow the bot to include or exclude buttons and options based on requesting users security groups
#Enhancement 🎨 - 15
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 28
Knowledge base silos
#Enhancement 🎨 - 92
Auto Refresh Tickets Board
#Enhancement 🎨#Feature 👍
Shipped(145)
- 1
When creating a ticket with a template, allow the template to fill in the tickets "request" field with information from the form
#Enhancement 🎨 - 2
Add affected users to email notifications
#Enhancement 🎨 - 22
Allow multiple sorting on columns
#Enhancement 🎨#Feature 👍 - 42
Show more than 20 tickets on the screen
#Enhancement 🎨#Feature 👍 - 21
Allow scrolling to the right on the Tikit web portal
- 2
Create and wait for approval in power automate connector
#Feature 👍#Integrations 🔗 - 2
Manager Approval
#Enhancement 🎨#Integrations 🔗 - 1
Automatically add approver based on specific form submission
#Enhancement 🎨#Integrations 🔗 - 19
Allow End users to add affected users
- 12
Better management of images sent by email
#Bug 🐛#Feature 👍