TIKIT
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5
InTune Device Management
#Integrations 🔗
4
More Automations
#Enhancement 🎨
4
Post Ticket Survey
#Feature 👍
2
Able to assign more than one person per ticket
#Enhancement 🎨
2
Multiple Teams/Departments
#Feature 👍
Planned
3
Power Automate
#Integrations 🔗
3
Ability to customize or brand HelpBot
#Feature 👍
2
Ability to delete ticket attachments in web.tikit.ai
#Enhancement 🎨
2
Bulk Edit
#Feature 👍
1
Sort Tickets Table in web.tikit.ai
#Enhancement 🎨
In Development
1
Teams/Email message parity
#Enhancement 🎨
2
Email Connector - Edit Auto Reply
#Enhancement 🎨
2
External Email Support
#Enhancement 🎨
0
allow sorting the order of status and priority
#Enhancement 🎨
#Feature 👍
Waiting for Microsoft Approval
2
Edit tickets from a tab in Teams
#Feature 👍
1
Teams Meetings Integration
#Integrations 🔗
Shipped
3
Ability to format HelpBot responses using HTML, a rich text editor, or both.
#Enhancement 🎨
#Deal Breaker 💔
2
Ability to Return Custom Forms on Ticket Deflection
#Enhancement 🎨
#Feature 👍
3
Images in Answers
#Enhancement 🎨
2
My Work Tab
#Feature 👍
1
Add all AD User Properties to User record in Tikit
#Enhancement 🎨
1
Activity Feed Notifications
#Enhancement 🎨
3
Edit ticket deflection KB
#Enhancement 🎨
0
Tickets Kanban Board
#Feature 👍
0
Add New Ticket outside of a Teams conversation aka Shoulder Tap
#Enhancement 🎨
4
Ticket Attachment
#Feature 👍