TIKIT

Roadmap

Needs Your Opinion(3)

9
Toggle Knowledge On/ Off
#Enhancement 🎨#Feature 👍
8
Toggle Ticket Assignee Anonymity to End User
#Enhancement 🎨#Deal Breaker 💔
8
Share Statistics with End Users when they submit tickets
#Feature 👍

Planned(3)

13
Add support for attachments when tickets created via the Email Connector
#Enhancement 🎨
10
Ticket WYSIWYG missing formatting functions
#Enhancement 🎨
16
Multiple Responses (KB + Templates)
#Enhancement 🎨

In Development(12)

7
Add a WYSIWYG editor to the answers field
1
View ALL Tickets
#Enhancement 🎨
10
Filter by Tag
8
Save and reuse filter settings in web.tikit.ai
#Enhancement 🎨
4
Increase file size for attachments
2
Interaction with the user when solving a ticket
#Misc 🤷
21
performance, performance, performance
#Misc 🤷
15
Multiple end users per ticket
#Enhancement 🎨#Feature 👍#Deal Breaker 💔
10
Able to assign more than one person per ticket
#Enhancement 🎨
15
Customizable Messages
#Enhancement 🎨#Feature 👍#Misc 🤷

Waiting for Microsoft Approval(3)

15
Power Automate
#Integrations 🔗
6
Edit tickets from a tab in Teams
#Feature 👍
5
Teams Meetings Integration
#Integrations 🔗

Shipped(33)

2
Closing tickets moves to filter all closed tickets
#Enhancement 🎨#Feature 👍
3
Add Filter by Requester at web.tikit.ai
#Enhancement 🎨
3
Automation Relative Dates need to include ability to set minutes
#Enhancement 🎨#Integrations 🔗
12
Adjust Helpbot Response with no KB
#Enhancement 🎨
17
Ability to customize or brand HelpBot
#Feature 👍
5
Bulk Edit
#Feature 👍
6
Ticket Attachment
#Feature 👍
2
External Email Support
#Enhancement 🎨
11
Post Ticket Survey
#Feature 👍
13
More Automations
#Enhancement 🎨

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