Roadmap
Under Consideration/Needs Your Opinion(33)
- 7
After a tikit is submitted, we want the help bot to present a question with 2 options (buttons?)“Maintenance or IT tikit?” . =Type field .
#Enhancement 🎨 - 13
Knowledge base silos
#Enhancement 🎨 - 8
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 8
Tikit Config Change Logs
- 15
Automatation Logs
- 9
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 9
Add Custom Form Answers to responses field
#Enhancement 🎨 - 11
Add Intune Device to Ticket
- 5
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨 - 5
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗
Planned(10)
- 2
The ability to add approvals/tasks after a Lifecycle is applied.
#Enhancement 🎨#Feature 👍 - 4
Ability to rearrange Automations
- 7
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 5
Apply a Template and/or Lifecycle Power Automate Action
- 22
Show more than 20 tickets on the screen
#Enhancement 🎨#Feature 👍 - 6
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 19
Modified by and date for knowledge
#Enhancement 🎨 - 22
Simple Time Tracking
#Enhancement 🎨#Feature 👍#Deal Breaker 💔 - 18
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍#Integrations 🔗 - 14
Timing of tickets - timers
#Enhancement 🎨
In Development(21)
- 2
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 3
Applying a template to a ticket, user submits template we need notification a change was made on the tikit.
- 2
Organize and Collapse KB
- 3
Lifecycle Tasks non-applicable status option
- 5
Allow Users to Mark Template Response as Not Helpful
#Enhancement 🎨 - 10
Email signature attachment
- 11
Approval Management
- 30
Ability to assign a ticket to a group instead of just a person
#Enhancement 🎨#Feature 👍 - 28
Repository for Example Templates / Power Automate Integrations.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 57
Copy + Paste screenshots
Waiting for Microsoft Approval(2)
Shipped(95)
- 3
Tags in chronological order
- 1
Add link to web.tikit.ai to bottom of each message for easy access
- 2
Character Limit/Counter when composing messages
- 1
Add "Add Group" to the "Do" section in an Automation
#Enhancement 🎨 - 5
"Show Full Conversation" in Teams still cuts off text in longer comments
- 10
Turn Off/Limit Notifications
- 2
Email Exclusion List
- 2
Add affected users to email notifications
#Enhancement 🎨 - 2
Create and wait for approval in power automate connector
#Feature 👍#Integrations 🔗 - 2
Manager Approval
#Enhancement 🎨#Integrations 🔗