Roadmap
Under Consideration/Needs Your Opinion(29)
- 7
After a tikit is submitted, we want the help bot to present a question with 2 options (buttons?)“Maintenance or IT tikit?” . =Type field .
#Enhancement 🎨 - 17
Knowledge base silos
#Enhancement 🎨 - 18
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 13
Tikit Config Change Logs
- 17
Automatation Logs
- 10
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 10
Add Custom Form Answers to responses field
#Enhancement 🎨 - 17
Add Intune Device to Ticket
- 7
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨 - 8
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗
Planned(15)
- 6
API Documentation
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 9
Browser based spell check does not work correctly
#Feature 👍#Bug 🐛 - 12
Inform users that a ticket is already closed when they reply to it
#Enhancement 🎨#Feature 👍 - 6
Allow a custom default template
- 6
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 10
Ability to rearrange Automations
- 11
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 6
Apply a Template and/or Lifecycle Power Automate Action
- 29
Show more than 20 tickets on the screen
#Enhancement 🎨#Feature 👍 - 26
Expanded Search Functionality in Web
#Deal Breaker 💔
In Development(14)
- 43
Resolution Note
#Enhancement 🎨#Feature 👍#Deal Breaker 💔 - 3
Add a customizable field to the new ticket card
- 6
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 5
Applying a template to a ticket, user submits template we need notification a change was made on the tikit.
- 7
Allow Users to Mark Template Response as Not Helpful
#Enhancement 🎨 - 16
Allow End users to add affected users
- 9
Allow Requestors to Set the Priority of a Ticket
#Enhancement 🎨#Feature 👍 - 59
Auto Refresh Tickets Board
#Enhancement 🎨#Feature 👍 - 9
Add Attachment Action in Power Automate
- 4
Add "Tag" to the "Property" menu in a SLA
#Enhancement 🎨#Feature 👍#Deal Breaker 💔
Shipped(109)
- 2
Ability to remove an approval from a ticket
- 5
The ability to add approvals/tasks after a Lifecycle is applied.
#Enhancement 🎨#Feature 👍 - 2
Organize and Collapse KB
- 3
Tags in chronological order
- 4
Lifecycle Tasks non-applicable status option
- 1
Add link to web.tikit.ai to bottom of each message for easy access
- 2
Character Limit/Counter when composing messages
- 1
Add "Add Group" to the "Do" section in an Automation
#Enhancement 🎨 - 11
Email signature attachment
- 5
"Show Full Conversation" in Teams still cuts off text in longer comments