Roadmap
Under Consideration/Needs Your Opinion(19)
- 23
Respond to Tikit request with Knowlege base article
#Enhancement 🎨 - 36
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 18
Tikit Config Change Logs
- 31
Automatation Logs
- 13
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 23
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗 - 24
Toggle Ticket Assignee Anonymity to End User
#Deal Breaker 💔#Enhancement 🎨 - 3
Connect email to a channel
#Enhancement 🎨 - 13
Share Statistics with End Users when they submit tickets
#Feature 👍 - 14
Merge Tickets in an Automation
#Deal Breaker 💔#Enhancement 🎨
Planned(8)
- 6
Download Knowledge Base
#Enhancement 🎨 - 18
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 7
Apply a Template and/or Lifecycle Power Automate Action
- 56
Expanded Search Functionality in Web
#Deal Breaker 💔 - 18
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 61
Teams Meetings Integration
#Integrations 🔗 - 34
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍#Integrations 🔗 - 34
Timing of tickets - timers
#Enhancement 🎨
In Development(22)
- 3
Assignment information for active ticket tiles
#Enhancement 🎨#Feature 👍 - 4
Further customization on what notifications agents get.
#Enhancement 🎨#Feature 👍 - 48
Ability to bulk delete Ticlets
- 14
Ticket List on side of Main Ticket View Customization
- 61
Simple Time Tracking
#Deal Breaker 💔#Enhancement 🎨#Feature 👍 - 56
Edit private comments within a ticket
#Enhancement 🎨#Feature 👍 - 29
Allow a user to save filters
#Enhancement 🎨#Feature 👍 - 16
Set your own Default View and Personal Views
- 10
Create custom views without needing to be a Super Agent
#Enhancement 🎨#Feature 👍 - 8
Assign Tasks to Groups and Teams via Power Automate
Shipped(149)
- 1
When creating a ticket with a template, allow the template to fill in the tickets "request" field with information from the form
#Enhancement 🎨 - 38
Add Intune Device to Ticket
- 17
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 2
Add affected users to email notifications
#Enhancement 🎨 - 22
Allow multiple sorting on columns
#Enhancement 🎨#Feature 👍 - 42
Show more than 20 tickets on the screen
#Enhancement 🎨#Feature 👍 - 21
Allow scrolling to the right on the Tikit web portal
- 2
Create and wait for approval in power automate connector
#Feature 👍#Integrations 🔗 - 2
Manager Approval
#Enhancement 🎨#Integrations 🔗 - 1
Automatically add approver based on specific form submission
#Enhancement 🎨#Integrations 🔗