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Under Consideration/Needs Your Opinion
(24)
5
Send Alerts/Announcements via TVA
#Feature 👍
1
adding collaborators
#Enhancement 🎨
1
Expanded Search Functionality in Web
#Deal Breaker 💔
3
Screen That Reports on all Approvals pending and past approvals
1
Tikit Agent app: show agent assigned tickets
6
Ability to assign a ticket to a group instead of just a person
#Enhancement 🎨
#Feature 👍
2
Browse Knowledge Articles
#Enhancement 🎨
6
Allow users to be notified when other users are viewing the same ticket.
2
Default Response Options
#Enhancement 🎨
#Feature 👍
5
Would like the ability to duplicate a Lifecycle to create a new one
#Enhancement 🎨
#Feature 👍
Planned
(10)
4
One Click Printing or Exporting
#Feature 👍
#Deal Breaker 💔
13
Repository for Example Templates / Power Automate Integrations.
#Enhancement 🎨
#Feature 👍
#Integrations 🔗
21
Copy + Paste screenshots
33
Allow @mentions in tickets
#Enhancement 🎨
21
Toggle Knowledge On/ Off
#Enhancement 🎨
#Feature 👍
15
Modified by and date for knowledge
#Enhancement 🎨
10
Simple Time Tracking
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
10
Resolution Note
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
8
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍
#Integrations 🔗
7
Timing of tickets - timers
#Enhancement 🎨
In Development
(14)
23
Customizable Messages
#Enhancement 🎨
#Feature 👍
#Misc 🤷
25
Auto Refresh Tickets Board
#Enhancement 🎨
#Feature 👍
2
Do not require pre-assigned approver in lifecycles
#Feature 👍
#Deal Breaker 💔
#Misc 🤷
4
Add Attachment Action in Power Automate
3
Automation - Notifications to a group
#Enhancement 🎨
9
More control over what notifications the requesters receive
#Enhancement 🎨
4
Notification to Teams Channel and/or selected agent
#Enhancement 🎨
3
Add "Tag" to the "Property" menu in a SLA
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
2
Disable autoreply on Email connector
#Enhancement 🎨
1
Allow for filtering by Create Date
Waiting for Microsoft Approval
(3)
26
Multiple Responses (KB + Templates)
#Enhancement 🎨
12
Edit tickets from a tab in Teams
#Feature 👍
12
Teams Meetings Integration
#Integrations 🔗
Shipped
(73)
4
Search by ticket number
2
Add "Affected Users" to Templates
#Enhancement 🎨
2
Add "Collaborators" to Templates
#Enhancement 🎨
1
Add "Affected Users" to Property in Automations
#Enhancement 🎨
1
Add "Collaborators" to Property in Automations
5
Let the Requester choose the Team when making Ticket
#Enhancement 🎨
#Feature 👍
9
Allow Merging of any Tickets
#Enhancement 🎨
13
Title or Summary for tickets/requests
#Enhancement 🎨
#Misc 🤷
7
Increase file size for attachments
29
Multiple end users per ticket
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔