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Under Consideration/Needs Your Opinion
(24)
5
Send Alerts/Announcements via TVA
#Feature π
1
adding collaborators
#Enhancement π¨
1
Expanded Search Functionality in Web
#Deal Breaker π
3
Screen That Reports on all Approvals pending and past approvals
1
Tikit Agent app: show agent assigned tickets
6
Ability to assign a ticket to a group instead of just a person
#Enhancement π¨
#Feature π
2
Browse Knowledge Articles
#Enhancement π¨
6
Allow users to be notified when other users are viewing the same ticket.
2
Default Response Options
#Enhancement π¨
#Feature π
5
Would like the ability to duplicate a Lifecycle to create a new one
#Enhancement π¨
#Feature π
Planned
(10)
4
One Click Printing or Exporting
#Feature π
#Deal Breaker π
13
Repository for Example Templates / Power Automate Integrations.
#Enhancement π¨
#Feature π
#Integrations π
21
Copy + Paste screenshots
33
Allow @mentions in tickets
#Enhancement π¨
21
Toggle Knowledge On/ Off
#Enhancement π¨
#Feature π
15
Modified by and date for knowledge
#Enhancement π¨
10
Simple Time Tracking
#Enhancement π¨
#Feature π
#Deal Breaker π
10
Resolution Note
#Enhancement π¨
#Feature π
#Deal Breaker π
8
"Stop the clock" on vendor/ user/ problem tickets
#Feature π
#Integrations π
7
Timing of tickets - timers
#Enhancement π¨
In Development
(14)
23
Customizable Messages
#Enhancement π¨
#Feature π
#Misc π€·
25
Auto Refresh Tickets Board
#Enhancement π¨
#Feature π
2
Do not require pre-assigned approver in lifecycles
#Feature π
#Deal Breaker π
#Misc π€·
4
Add Attachment Action in Power Automate
3
Automation - Notifications to a group
#Enhancement π¨
9
More control over what notifications the requesters receive
#Enhancement π¨
4
Notification to Teams Channel and/or selected agent
#Enhancement π¨
3
Add "Tag" to the "Property" menu in a SLA
#Enhancement π¨
#Feature π
#Deal Breaker π
2
Disable autoreply on Email connector
#Enhancement π¨
1
Allow for filtering by Create Date
Waiting for Microsoft Approval
(3)
26
Multiple Responses (KB + Templates)
#Enhancement π¨
12
Edit tickets from a tab in Teams
#Feature π
12
Teams Meetings Integration
#Integrations π
Shipped
(73)
4
Search by ticket number
2
Add "Affected Users" to Templates
#Enhancement π¨
2
Add "Collaborators" to Templates
#Enhancement π¨
1
Add "Affected Users" to Property in Automations
#Enhancement π¨
1
Add "Collaborators" to Property in Automations
5
Let the Requester choose the Team when making Ticket
#Enhancement π¨
#Feature π
9
Allow Merging of any Tickets
#Enhancement π¨
13
Title or Summary for tickets/requests
#Enhancement π¨
#Misc π€·
7
Increase file size for attachments
29
Multiple end users per ticket
#Enhancement π¨
#Feature π
#Deal Breaker π