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Under Consideration/Needs Your Opinion
(33)
6
Knowledge base silos
#Enhancement π¨
7
Tikit Config Change Logs
5
Bypass Email Deflection for certain email addresses
#Enhancement π¨
#Feature π
4
Support for MS co-pilot
#Enhancement π¨
#Integrations π
10
Better management of images sent by email
#Feature π
#Bug π
2
Connect email to a channel
#Enhancement π¨
4
Merge Tickets in an Automation
#Enhancement π¨
#Deal Breaker π
14
Ability to bulk delete Ticlets
13
Send Alerts/Announcements via TVA
#Feature π
1
adding collaborators
#Enhancement π¨
Planned
(9)
5
Apply a Template and/or Lifecycle Power Automate Action
18
Show more than 20 tickets on the screen
#Enhancement π¨
#Feature π
23
Repository for Example Templates / Power Automate Integrations.
#Enhancement π¨
#Feature π
#Integrations π
24
Toggle Knowledge On/ Off
#Enhancement π¨
#Feature π
19
Modified by and date for knowledge
#Enhancement π¨
18
Simple Time Tracking
#Enhancement π¨
#Feature π
#Deal Breaker π
19
Resolution Note
#Enhancement π¨
#Feature π
#Deal Breaker π
11
"Stop the clock" on vendor/ user/ problem tickets
#Feature π
#Integrations π
11
Timing of tickets - timers
#Enhancement π¨
In Development
(15)
47
Copy + Paste screenshots
51
Allow @mentions in tickets
#Enhancement π¨
35
Multiple Responses (KB + Templates)
#Enhancement π¨
37
Customizable Messages
#Enhancement π¨
#Feature π
#Misc π€·
42
Auto Refresh Tickets Board
#Enhancement π¨
#Feature π
5
Add Attachment Action in Power Automate
6
Automation - Notifications to a group
#Enhancement π¨
19
More control over what notifications the requesters receive
#Enhancement π¨
4
Notification to Teams Channel and/or selected agent
#Enhancement π¨
3
Add "Tag" to the "Property" menu in a SLA
#Enhancement π¨
#Feature π
#Deal Breaker π
Waiting for Microsoft Approval
(2)
19
Edit tickets from a tab in Teams
#Feature π
22
Teams Meetings Integration
#Integrations π
Shipped
(80)
2
Create and wait for approval in power automate connector
#Feature π
#Integrations π
2
Manager Approval
#Enhancement π¨
#Integrations π
1
Automatically add approver based on specific form submission
#Enhancement π¨
#Integrations π
4
One Click Printing or Exporting
#Feature π
#Deal Breaker π
4
Search by ticket number
3
Add "Affected Users" to Templates
#Enhancement π¨
2
Add "Collaborators" to Templates
#Enhancement π¨
1
Add "Affected Users" to Property in Automations
#Enhancement π¨
1
Add "Collaborators" to Property in Automations
5
Do not require pre-assigned approver in lifecycles
#Feature π
#Deal Breaker π
#Misc π€·