Roadmap
Under Consideration/Needs Your Opinion(28)
- 8
After a tikit is submitted, we want the help bot to present a question with 2 options (buttons?)“Maintenance or IT tikit?” . =Type field .
#Enhancement 🎨 - 25
Knowledge base silos
#Enhancement 🎨 - 21
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 14
Tikit Config Change Logs
- 20
Automatation Logs
- 10
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 17
Add Custom Form Answers to responses field
#Enhancement 🎨 - 27
Add Intune Device to Ticket
- 8
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨 - 14
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗
Planned(14)
- 12
Browser based spell check does not work correctly
#Feature 👍#Bug 🐛 - 22
Inform users that a ticket is already closed when they reply to it
#Enhancement 🎨#Feature 👍 - 5
Download Knowledge Base
#Enhancement 🎨 - 11
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 11
Ability to rearrange Automations
- 13
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 7
Apply a Template and/or Lifecycle Power Automate Action
- 38
Expanded Search Functionality in Web
#Deal Breaker 💔 - 12
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 6
Ability to attach more than one template to a ticket
#Enhancement 🎨
In Development(19)
- 1
Alphabetize names in drop down list
#Enhancement 🎨#Bug 🐛 - 2
Multiple Forms Depending on Trigger Phrases
- 10
API Documentation
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 4
Add a customizable field to the new ticket card
- 6
Split Ticket Request in 2 parts: Title and Description
#Enhancement 🎨#Feature 👍 - 9
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 6
Applying a template to a ticket, user submits template we need notification a change was made on the tikit.
- 7
Allow Users to Mark Template Response as Not Helpful
#Enhancement 🎨 - 39
Show more than 20 tickets on the screen
#Enhancement 🎨#Feature 👍 - 6
Filters or scroll in "my work" / "my group work"
#Enhancement 🎨
Shipped(117)
- 1
User Response Required
#Misc 🤷 - 2
Ability to remove an approval from a ticket
- 6
Add Description Box/Field to Ticket
#Enhancement 🎨#Feature 👍 - 8
Allow a custom default template
- 5
The ability to add approvals/tasks after a Lifecycle is applied.
#Enhancement 🎨#Feature 👍 - 2
Organize and Collapse KB
- 3
Tags in chronological order
- 4
Lifecycle Tasks non-applicable status option
- 1
Add link to web.tikit.ai to bottom of each message for easy access
- 2
Character Limit/Counter when composing messages