Roadmap
Not Planned/No Current Timeline(1)
Under Consideration/Needs Your Opinion(26)
- 13
Respond to Tikit request with Knowlege base article
#Enhancement 🎨 - 21
Ability to format comments on tickets.
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 14
Tikit Config Change Logs
- 21
Automatation Logs
- 10
Bypass Email Deflection for certain email addresses
#Enhancement 🎨#Feature 👍 - 17
Add Custom Form Answers to responses field
#Enhancement 🎨 - 27
Add Intune Device to Ticket
- 8
Auto Expand Custom Form Answers when they have been submitted
#Enhancement 🎨 - 15
Support for MS co-pilot
#Enhancement 🎨#Integrations 🔗 - 19
Toggle Ticket Assignee Anonymity to End User
#Enhancement 🎨#Deal Breaker 💔
Planned(15)
- 5
Ability to print closed tickets
#Feature 👍#Deal Breaker 💔 - 24
Inform users that a ticket is already closed when they reply to it
#Enhancement 🎨#Feature 👍 - 5
Download Knowledge Base
#Enhancement 🎨 - 11
Reverse chat history order in Tikit Virtual Agent
#Enhancement 🎨 - 11
Ability to rearrange Automations
- 13
Auto-Refresh Ticket Page when Lifecycle Transition Engages
#Enhancement 🎨 - 7
Apply a Template and/or Lifecycle Power Automate Action
- 46
Expanded Search Functionality in Web
#Deal Breaker 💔 - 13
Time Limits on SLA(s)
#Enhancement 🎨#Feature 👍#Misc 🤷 - 7
Add a sortable Location field
In Development(18)
- 3
Multiple Forms Depending on Trigger Phrases
- 5
Assign Tasks to Groups and Teams via Power Automate
- 4
Add a customizable field to the new ticket card
- 11
Remove Applied Life Cycle
#Enhancement 🎨#Feature 👍 - 6
Applying a template to a ticket, user submits template we need notification a change was made on the tikit.
- 8
Allow Users to Mark Template Response as Not Helpful
#Enhancement 🎨 - 25
Knowledge base silos
#Enhancement 🎨 - 22
Allow a user to save filters
#Enhancement 🎨#Feature 👍 - 6
Filters or scroll in "my work" / "my group work"
#Enhancement 🎨 - 4
Set your own Default View and Personal Views
Shipped(127)
- 2
Alphabetize names in drop down list
#Enhancement 🎨#Bug 🐛 - 1
User Response Required
#Misc 🤷 - 4
Allow "show/hide" for Archived Categories in Settings
#Enhancement 🎨 - 2
Ability to remove an approval from a ticket
- 6
Add Description Box/Field to Ticket
#Enhancement 🎨#Feature 👍 - 11
API Documentation
#Enhancement 🎨#Feature 👍#Integrations 🔗 - 12
Browser based spell check does not work correctly
#Feature 👍#Bug 🐛 - 8
Split Ticket Request in 2 parts: Title and Description
#Enhancement 🎨#Feature 👍 - 8
Allow a custom default template
- 5
The ability to add approvals/tasks after a Lifecycle is applied.
#Enhancement 🎨#Feature 👍