TIKIT
Ideas
Roadmap
Announcements
Search Ideas...
Log in
Sign up
Roadmap
Filter
Needs Your Opinion
(4)
11
Toggle Knowledge On/ Off
#Enhancement 🎨
#Feature 👍
8
Toggle Ticket Assignee Anonymity to End User
#Enhancement 🎨
#Deal Breaker 💔
8
Share Statistics with End Users when they submit tickets
#Feature 👍
7
Elevated Knowledge Articles
#Enhancement 🎨
Planned
(3)
18
Multiple Responses (KB + Templates)
#Enhancement 🎨
9
Modified by and date for knowledge
#Enhancement 🎨
6
Use "People Picker" to filter by Requester
#Enhancement 🎨
In Development
(14)
16
Add support for attachments when tickets created via the Email Connector
#Enhancement 🎨
11
Ticket WYSIWYG missing formatting functions
#Enhancement 🎨
3
Virtual Agent Error when Yes this answer is helpful
#Bug 🐛
3
View ALL Tickets
#Enhancement 🎨
12
Filter by Tag
8
Save and reuse filter settings in web.tikit.ai
#Enhancement 🎨
6
Increase file size for attachments
3
Interaction with the user when solving a ticket
#Misc 🤷
22
performance, performance, performance
#Misc 🤷
14
Able to assign more than one person per ticket
#Enhancement 🎨
Waiting for Microsoft Approval
(2)
6
Edit tickets from a tab in Teams
#Feature 👍
5
Teams Meetings Integration
#Integrations 🔗
Shipped
(37)
8
Add a WYSIWYG editor to the answers field
6
Dark Mode option for web.tikit.ai ticket portal
#Enhancement 🎨
10
Building a deeper KB Phrase trigger.
#Enhancement 🎨
#Feature 👍
#Misc 🤷
2
Closing tickets moves to filter all closed tickets
#Enhancement 🎨
#Feature 👍
3
Add Filter by Requester at web.tikit.ai
#Enhancement 🎨
3
Automation Relative Dates need to include ability to set minutes
#Enhancement 🎨
#Integrations 🔗
12
Adjust Helpbot Response with no KB
#Enhancement 🎨
17
Ability to customize or brand HelpBot
#Feature 👍
5
Bulk Edit
#Feature 👍
6
Ticket Attachment
#Feature 👍