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Needs Your Opinion
(6)
15
Toggle Knowledge On/ Off
#Enhancement π¨
#Feature π
10
Toggle Ticket Assignee Anonymity to End User
#Enhancement π¨
#Deal Breaker π
8
Share Statistics with End Users when they submit tickets
#Feature π
9
Elevated Knowledge Articles
#Enhancement π¨
7
"Stop the clock" on vendor/ user/ problem tickets
#Feature π
#Integrations π
5
Timing of tickets - timers
#Enhancement π¨
Planned
(4)
10
Modified by and date for knowledge
#Enhancement π¨
9
Use "People Picker" to filter by Requester
#Enhancement π¨
7
Simple Time Tracking
#Enhancement π¨
#Feature π
#Deal Breaker π
1
Azure Monitor integration
#Feature π
In Development
(13)
19
Multiple end users per ticket
#Enhancement π¨
#Feature π
#Deal Breaker π
15
Able to assign more than one person per ticket
#Enhancement π¨
16
Filter by Tag
11
Save and reuse filter settings in web.tikit.ai
#Enhancement π¨
8
Internationalize GUI
#Enhancement π¨
#Feature π
#Deal Breaker π
4
Virtual Agent Error when Yes this answer is helpful
#Bug π
3
Need a "When a Template is Applied" trigger for Power Automate.
4
View ALL Tickets
#Enhancement π¨
6
Increase file size for attachments
3
Interaction with the user when solving a ticket
#Misc π€·
Waiting for Microsoft Approval
(3)
22
Multiple Responses (KB + Templates)
#Enhancement π¨
8
Edit tickets from a tab in Teams
#Feature π
6
Teams Meetings Integration
#Integrations π
Shipped
(42)
2
Knowledge base no word wrap and can't scroll down in KB Edit description
#Bug π
6
Have TIKIT Deflect Emails Like It Deflects Chats
#Enhancement π¨
#Feature π
#Deal Breaker π
8
Add a WYSIWYG editor to the answers field
6
Dark Mode option for web.tikit.ai ticket portal
#Enhancement π¨
17
Add support for attachments when tickets created via the Email Connector
#Enhancement π¨
10
Building a deeper KB Phrase trigger.
#Enhancement π¨
#Feature π
#Misc π€·
2
Closing tickets moves to filter all closed tickets
#Enhancement π¨
#Feature π
3
Add Filter by Requester at web.tikit.ai
#Enhancement π¨
3
Automation Relative Dates need to include ability to set minutes
#Enhancement π¨
#Integrations π
12
Adjust Helpbot Response with no KB
#Enhancement π¨