Roadmap

Needs Your Opinion(6)

  1. 15

    Toggle Knowledge On/ Off

    #Enhancement 🎨#Feature 👍
  2. 10

    Toggle Ticket Assignee Anonymity to End User

    #Enhancement 🎨#Deal Breaker 💔
  3. 8

    Share Statistics with End Users when they submit tickets

    #Feature 👍
  4. 9

    Elevated Knowledge Articles

    #Enhancement 🎨
  5. 7

    "Stop the clock" on vendor/ user/ problem tickets

    #Feature 👍#Integrations 🔗
  6. 5

    Timing of tickets - timers

    #Enhancement 🎨

Planned(4)

  1. 10

    Modified by and date for knowledge

    #Enhancement 🎨
  2. 9

    Use "People Picker" to filter by Requester

    #Enhancement 🎨
  3. 7

    Simple Time Tracking

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  4. 1

    Azure Monitor integration

    #Feature 👍

In Development(13)

  1. 19

    Multiple end users per ticket

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  2. 15

    Able to assign more than one person per ticket

    #Enhancement 🎨
  3. 16

    Filter by Tag

  4. 11

    Save and reuse filter settings in web.tikit.ai

    #Enhancement 🎨
  5. 8

    Internationalize GUI

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  6. 4

    Virtual Agent Error when Yes this answer is helpful

    #Bug 🐛
  7. 3

    Need a "When a Template is Applied" trigger for Power Automate.

  8. 4

    View ALL Tickets

    #Enhancement 🎨
  9. 6

    Increase file size for attachments

  10. 3

    Interaction with the user when solving a ticket

    #Misc 🤷

Waiting for Microsoft Approval(3)

  1. 22

    Multiple Responses (KB + Templates)

    #Enhancement 🎨
  2. 8

    Edit tickets from a tab in Teams

    #Feature 👍
  3. 6

    Teams Meetings Integration

    #Integrations 🔗

Shipped(42)

  1. 2

    Knowledge base no word wrap and can't scroll down in KB Edit description

    #Bug 🐛
  2. 6

    Have TIKIT Deflect Emails Like It Deflects Chats

    #Enhancement 🎨#Feature 👍#Deal Breaker 💔
  3. 8

    Add a WYSIWYG editor to the answers field

  4. 6

    Dark Mode option for web.tikit.ai ticket portal

    #Enhancement 🎨
  5. 17

    Add support for attachments when tickets created via the Email Connector

    #Enhancement 🎨
  6. 10

    Building a deeper KB Phrase trigger.

    #Enhancement 🎨#Feature 👍#Misc 🤷
  7. 2

    Closing tickets moves to filter all closed tickets

    #Enhancement 🎨#Feature 👍
  8. 3

    Add Filter by Requester at web.tikit.ai

    #Enhancement 🎨
  9. 3

    Automation Relative Dates need to include ability to set minutes

    #Enhancement 🎨#Integrations 🔗
  10. 12

    Adjust Helpbot Response with no KB

    #Enhancement 🎨