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Under Consideration/Needs Your Opinion
(21)
1
Tikit Agent app: show agent assigned tickets
4
Ability to assign a ticket to a group instead of just a person
#Enhancement 🎨
#Feature 👍
2
Browse Knowledge Articles
#Enhancement 🎨
5
Allow users to be notified when other users are viewing the same ticket.
2
Default Response Options
#Enhancement 🎨
#Feature 👍
4
Would like the ability to duplicate a Lifecycle to create a new one
#Enhancement 🎨
#Feature 👍
5
Let the Requester choose the Team when making Ticket
#Enhancement 🎨
#Feature 👍
4
Ability to format comments on tickets.
#Enhancement 🎨
#Feature 👍
#Integrations 🔗
6
Automatation Logs
3
Add Custom Form Answers to responses field
#Enhancement 🎨
Planned
(6)
4
Search by ticket number
13
Modified by and date for knowledge
#Enhancement 🎨
9
Simple Time Tracking
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
8
Resolution Note
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
7
"Stop the clock" on vendor/ user/ problem tickets
#Feature 👍
#Integrations 🔗
7
Timing of tickets - timers
#Enhancement 🎨
In Development
(23)
1
Creating Ticket Fails Without Type Filled In
#Deal Breaker 💔
#Bug 🐛
2
Do not require pre-assigned approver in lifecycles
#Feature 👍
#Deal Breaker 💔
#Misc 🤷
23
Auto Refresh Tickets Board
#Enhancement 🎨
#Feature 👍
9
Allow Merging of any Tickets
#Enhancement 🎨
29
Multiple end users per ticket
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
2
Add "Affected Users" to Templates
#Enhancement 🎨
1
Add "Affected Users" to Property in Automations
#Enhancement 🎨
21
Able to assign more than one person per ticket
#Enhancement 🎨
1
Add "Collaborators" to Property in Automations
2
Add "Collaborators" to Templates
#Enhancement 🎨
Waiting for Microsoft Approval
(3)
25
Multiple Responses (KB + Templates)
#Enhancement 🎨
11
Edit tickets from a tab in Teams
#Feature 👍
10
Teams Meetings Integration
#Integrations 🔗
Shipped
(62)
4
Add "Tag" to the "Property" menu in an Automation
#Enhancement 🎨
#Deal Breaker 💔
1
Archived Statuses are appearing in Teams dropdown menu
#Bug 🐛
4
Add "Other" recipient when sending notifications from automations
#Enhancement 🎨
4
Save order of items in each column in the tickets board view after refreshing
#Bug 🐛
6
Have TIKIT Deflect Emails Like It Deflects Chats
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
14
Ability to Merge Tickets
#Enhancement 🎨
#Feature 👍
1
Change Fields in Teams "Create Ticket" Card
#Enhancement 🎨
8
Add a WYSIWYG editor to the answers field
3
Email replies as comments
3
Add tags to templates