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Needs Your Opinion
(15)
3
Add "Tag" to the "Property" menu in a SLA
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
3
Add "Tag" to the "Property" menu in an Automation
#Enhancement 🎨
#Deal Breaker 💔
2
Disable autoreply on Email connector
#Enhancement 🎨
2
Ability to attach more than one template to a ticket
#Enhancement 🎨
5
Resolution Note
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
16
Toggle Knowledge On/ Off
#Enhancement 🎨
#Feature 👍
10
Toggle Ticket Assignee Anonymity to End User
#Enhancement 🎨
#Deal Breaker 💔
3
Expand the Reporting Capabilities
#Enhancement 🎨
#Bug 🐛
#Integrations 🔗
11
Elevated Knowledge Articles
#Enhancement 🎨
3
Set Pending ticket back to Active on a certain date
#Enhancement 🎨
#Feature 👍
Planned
(7)
19
Auto Refresh Tickets Board
#Enhancement 🎨
#Feature 👍
5
Allow Merging of any Tickets
#Enhancement 🎨
5
More control over what notifications the requesters receive
#Enhancement 🎨
11
Modified by and date for knowledge
#Enhancement 🎨
10
Use "People Picker" to filter by Requester
#Enhancement 🎨
7
Simple Time Tracking
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
1
Azure Monitor integration
#Feature 👍
In Development
(9)
18
Customizable Messages
#Enhancement 🎨
#Feature 👍
#Misc 🤷
23
Multiple end users per ticket
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
16
Able to assign more than one person per ticket
#Enhancement 🎨
9
Internationalize GUI
#Enhancement 🎨
#Feature 👍
#Deal Breaker 💔
3
Need a "When a Template is Applied" trigger for Power Automate.
6
Increase file size for attachments
4
Interaction with the user when solving a ticket
#Misc 🤷
9
Easier ways to close out Tickets
31
performance, performance, performance
#Misc 🤷
Waiting for Microsoft Approval
(3)
22
Multiple Responses (KB + Templates)
#Enhancement 🎨
9
Edit tickets from a tab in Teams
#Feature 👍
6
Teams Meetings Integration
#Integrations 🔗
Shipped
(50)
1
Archived Statuses are appearing in Teams dropdown menu
#Bug 🐛
4
Save order of items in each column in the tickets board view after refreshing
#Bug 🐛
4
Virtual Agent Error when Yes this answer is helpful
#Bug 🐛
4
View ALL Tickets
#Enhancement 🎨
16
Filter by Tag
13
Save and reuse filter settings in web.tikit.ai
#Enhancement 🎨
13
More Automations
#Enhancement 🎨
6
Multiple Teams/Departments
#Feature 👍
15
Power Automate
#Integrations 🔗
5
Power BI reporting
#Integrations 🔗