Feature Requests

If you need to report an issue with Tikit, please email help@tikit.ai

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  1. Resolution Note

    We provide monthly reporting to our IT Committee that includes a listing of our tickets. We require there be a resolution description in the report. Currently TIKIT does not have a field to leave a resolution. I would like for there to be a required resolution description upon closing/resolving a ticket. Sometimes tickets are closed without any notes and then we can't even refer back to old tickets to get the resolution.

    Tyler G
    #Enhancement 🎨#Feature 👍#Deal Breaker 💔

    8

  2. Ability to assign a ticket to a group instead of just a person

    In many cases, in a lifecycle there will be a group of people that need to be notified about the task instead of just one person. Adding the ability to assign to a group would be helpful.

    Brandon B
    #Enhancement 🎨#Feature 👍

    5

  3. Teams Meetings Integration

    I would like to be able to schedule meetings from a ticket and add a tikit tab to the meeting so that I can interact with the Ticket the meeting is about.

    James Kleinschnitz
    #Integrations 🔗

    0

  4. Knowledge base silos

    I would like to see a way to separate knowledge bases. We have many sites and there are different procedure or tech at each one, and it would be cool for employees at site A to only be able to see KBs for that site.

    Mike O
    #Enhancement 🎨

    2

  5. View previous tickets from requester by clicking on their name

    It would be nice to be quickly view previous tickets from a requester. Sometimes it helps to look at previous tickets to see what was done previously with a requester.

    Calvin
    #Enhancement 🎨

    2

  6. Support for MS co-pilot

    Please integrate tikit with MS copilot. It would be useful in scanning the tikit to draft a reply to the customer.

    Abby R
    #Enhancement 🎨#Integrations 🔗

    2

  7. Control the time of day automations run

    Allow/set automations to run at a scheduled time of day i.e. only during business hours.

    Abby R

    1

  8. Ability to Rearrange or Delete Templates and Lifecycles

    The ability to rearrange and to delete templates and lifecycles would be useful with organizing, as we have many set-up and it's not as simple to take inventory of them all. Archiving is good, however, the ability to delete them would be helpful.

    Andres C

    1

  9. Filters or scroll in "my work" / "my group work"

    We are having a problem with columns not showing in the "my work" and "my group work" sections. If the broswer size is too small then it means the last two columns are not diplsaying (Group/Assignee). This is problematic when you are a member of multiple groups and you are trying to see if a ticket is assigned. There are a few possible options to resolve this. Add the ability to scroll left to right Allow the columns to be rearranged Add a filter to these views.

    Adam S
    #Enhancement 🎨

    0

  10. Add a customizable field to the new ticket card

    Add at least one customizable field to the Create New Ticket card that can also be a column in the ticket list for sorting.

    Peter D

    0

  11. Auto Refresh Tickets Board

    Please add a feature for auto refresh on the tickets board at https://web.tikit.ai/tickets/board We use this to track all tickets and us not refreshing has caused us to miss tickets. An autorefresh would mitigate that.

    Louis G
    #Enhancement 🎨#Feature 👍

    7

  12. Show more than 20 tickets on the screen

    We are getting hundreds of tickets a day in some cases and it would be much easier to work the tickets for a group if we could see more than 20 tickets on the screens, something like 50 would be much easier to work with.

    Brandon B
    #Enhancement 🎨#Feature 👍

    0

  13. Related Tickets - Parent/Child

    If multiple employees are submitting tickets that are all related to the same ticket - it would be great to give help desk employees the ability to create a single Parent Ticket, then relate all of employee submitted tickets as Child Tickets. Given this functionality, you may then want to: Perform mass communication from a single Parent ticket Change how you report on tickets Control properties of all of the Child Tickets via the Parent Ticket Still allow individual communication on Child Tickets so Analysts could work with Requestors one on one Per: https://roadmap.tikit.ai/roadmap/ability-to-merge-tickets

    Adam
    #Feature 👍

    4

  14. Simple Time Tracking

    I just want to be able to assign a unit of time. Like 0.5 hours spent on the ticket. This helps tracking resolution times and expectations for how long a type of ticket should need to be resolved. Thanks!

    Paul H
    #Enhancement 🎨#Feature 👍#Deal Breaker 💔

    5

  15. Ability to bulk delete Ticlets

    Would be handy to be able to bulk delete ticket, say a auto reply loop happens or any other reason needed to bulk delete

    Lee B

    2