We've made a couple changes recently that let you work faster in all sorts of new ways including:

Web App

- Start an Email or a Chat right from the User's Information page or Ticket!

- Viewing Tickets now sort newest to oldest

- Performance enhancements that speed up your experience no matter where you're navigating

Actionable Messages for Outlook

If you're looking to do more with email, you can now optionally enable Actionable Messages from the Email Connector's configuration page. Then working with tickets via Outlook will present interactive cards just like Teams! How about that for a unified experience?

Read more about Actionable Messages in TIKIT, here.

Beta Web App Updates

We have also added the Access Token UI to the Beta Web App. Next we will be adding the Billing UI and we have made some major Improvements to the Edit Ticket UIs. With those changes the new Web App will be ready for RC.

Fixes

We also fixed a few issues that where reported here:

 https://roadmap.tikit.ai/roadmap/allow-sorting-the-order-of-status-and-priority 

 https://roadmap.tikit.ai/roadmap/email-connector-edit-auto-reply 

 https://roadmap.tikit.ai/roadmap/external-email-support 

Stay amazing. Get awesome!

--

Tikit Team