New updates and improvements to TIKIT

All Announcements

Updates to the File Attachment Experience

New Feature

Our latest release brings with it a host of fixes reported by you, performance improvements across portals and bots, new language options, and updates to how files are managed with tickets. Let's get started!


Language Options

Tikit now supports Spanish and Finnish. Just like before, as long as your browser is configured to see these languages. You'll now see them as an options under Preferences.



File Attachments

We know that when it comes to working with files, there are several areas we've heard from you that you'd like to see improvements on:

  • The overall upload experience
  • Sending messages with an attachment, like a screenshot
  • Viewing attachments inline with comments as opposed to them being separate
  • Instead of waiting for a bot to respond in Teams when you click "Add Attachment", just adding the attachments


And all of those, are now live!


Tikit Virtual Agent

Adding attachments is now a fundamentally different experience for requesters offering file uploads you can start and navigate away from, and even leave formatted comments with




And this experience is almost the same for Agents. Because Agents can now upload private attachments in addition to leaving a private comment. This means agents now have a means to pass files, in addition to their comments, back and forth with one another from Teams or the Agent Portal





Just like before, you can drag and drop attachments into the agent portal to initiate an upload. But now, leverage the new attachment experience with support for comments.



We're excited to cover this and more at Technically Speaking, happening one day earlier this month. We'll see you Thursday the 28th!