As we're preparing for several releases soon heading your way. Today we're publishing an update that introduces more resiliency to the email connector, fixes several bugs, improves performance when editing tickets, and helps requesters stay within the flow of creating tickets even when they aren't in Teams. Let's check it out.

Email Connector

General improvements have been made to how we process emails.

Side note. If you didn't make Technically Speaking last month we shared some updates to our knowledge base on how you can prevent specific email addresses or entire domains from creating tickets. You can read more about it here.

Request Portal - "Ask Something Else"

When your fellow employees navigate to web.tikit.ai/requests and create tickets, they'll experience ticket deflection just like inside of Teams. But now just like Teams, they can try their interactions again and keep talking to Tikit Virtual Agent.

That's all for now!