One thing that always helps when receiving notifications from others in Teams is providing as much context as possible in those notifications.

With updates to Tikit and Tikit Virtual Agent, notifications sent now show even more information than before without requiring any additional configuration on your part. "Sent Card" begone!

Tikit Virtual Agent

Requesters can quickly see on their device of choice, what's happening with their tickets as changes occur from Tikit Virtual Agent.

Leaving comments?

Changing Status?

Tikit

And the same goes for Agents receiving notifications from Tikit

Mobile

And with Teams installed on a mobile device, that same experience carries over!

The year is only just starting, and we've got plenty of updates coming your way soon!