We've heard from you that when it comes to working tickets from email, it'd be great if simply replying to an email was all it took to update a ticket. And starting today, that's exactly all it takes!

In the above screenshot...

1. Adele has created a ticket via Outlook

2. Diego responded to her in Teams

3. Adele gets that notification via Outlook

4. Adele responds to this notification from Outlook and her ticket in Teams is updated!

This feature is live and available right now! Check out our Knowledge Article on it over here.